FAQs

General
    Q. Do IKON products carry a warranty?
  • Ans. Yes, IKON products offer you a warranty. This warranty exclusively covers servicing and/or replacing of parts without replacement of the product itself.
    • Q. Is there anything I need to know about the warranty at the time of purchase?
  • Ans. All details of your product warranty are included in the product manual for your IKON product. It is important that you keep the product manual as well as the invoice of purchase safely. You can avail IKON product warranty at anytime simply by producing the latter.
    • Q. Where is IKON warranty valid?
  • Ans. You can avail your IKON warranty anywhere in the country of your purchase.
    • Q. How can I avail IKON warranty?
  • Ans. All Lulu outlets accept IKON warranty and can be approached directly. Simply show the original invoice of purchase to avail your IKON warranty at any Lulu outlet.
    • Q. What is the duration of warranty on IKON products?
  • Ans. The duration of warranty of each IKON product is mentioned in the product manual. The warranty is calculated from the date of purchase as shown in the invoice.
    • Q. If I need to use my IKON warranty where can I get service?
  • Ans. All Lulu outlets, including Lulu Hypermarkets and Supermarkets, Emirates General Market and Al Falah Plaza offer IKON products and also service for warranty. Simply approach any of the mentioned outlets with original invoice of your purchase and we will be happy to get your IKON product serviced for you from IKON.
    • Q. Where can I buy accessories for my IKON product?
  • Ans. Accessories that complement your IKON product can be bought at any Lulu outlets, including Lulu Hypermarkets and Supermarkets, Al Falah Plaza and Emirates General Market.
    • Q. Where are IKON service centers located?
  • Ans. IKON believes in offering its customers superior customer service. You will find IKON service centers in all countries where IKON products are available. When you shop for IKON products at Lulu Hypermarkets, Supermarkets, Emirates General Market or at Al Falah Plaza, you are assured that if required, you will find prompt and courteous service at the IKON service centers. IKON service centers have teams of highly qualified and talented engineers who are well versed in the design and engineering of IKON products. Not only do they provide you efficient and quick service but also total satisfaction. IKON products carry quality certification of CE and IEC. And this guarantees you the very best service for your IKON products.









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